Aswad

At Mehrposh, we take immense pride in the quality and craftsmanship of our collections. Each piece undergoes a rigorous multi-stage Quality Control (QC) check before it is dispatched to ensure it meets our premium standards. To maintain the exclusivity of our designs and the integrity of our inventory, we operate under a strict policy as outlined below:

1. Final Sale Policy (No Return/No Exchange)

Strict No-Exchange: We follow a firm No Return and No Exchange policy. Once an order has been processed and delivered, it cannot be returned or exchanged for reasons including, but not limited to:

• Change of mind or personal preference.
• Slight variations in color/shade due to studio lighting.
• Incorrect size selection by the customer (Please refer to our Size Guide before ordering).

 Sale & Promotional Items: Any item purchased during a Sale, Clearance, Flash Deal, or using a Discount Code is considered a Final Sale. These items are strictly ineligible for any form of exchange, return, or claim.

2. Claims for Defective or Incorrect Items

We strive for perfection, but in the rare event that you receive a manufacturing defect (e.g., a hole in the fabric, missing embroidery) or the wrong item/size entirely, we are committed to resolving the issue.

Reporting Window: Any claim must be reported to our Customer Support team via WhatsApp at [+92 336 9922455] or Email at info.mehrposh@gmail.com within 3 days (72 hours) of the delivery date. Any claims made after this window will not be entertained.

Mandatory Unboxing Video (Primary Evidence): To ensure a fair and transparent resolution, we strongly emphasize and require a continuous, unedited Unboxing Video.

• The video must start from the sealed parcel, showing the shipping label clearly.
• The video must clearly demonstrate the defect or the incorrect item received.
• Note: Please be advised that images alone will be ignored/considered insufficient for validating a claim. The unboxing video is the primary focus of our investigation.

Condition of Product: For a claim to be accepted, the article must be:

1. Unworn and unwashed.
2. In its original condition with all Mehrposh tags and labels intact.
3. In the original brand packaging.

3. Resolution Process

Once your claim and unboxing video are verified by our Quality Assurance team:

Replacement: We will prioritize providing a Replacement of the same article (subject to stock availability).

Store Credit: In extreme or sensitive cases where a replacement is unavailable, we will offer Store Credit (via an online voucher) which can be used for your future purchase on our website.

No Cash Refunds: Under no circumstances does Mehrposh offer cash refunds.

4. Exclusions from Claims

The following are not considered defects and are not eligible for exchange/claims:

Minor Color Differences: Colors may appear different depending on your screen resolution and the professional studio lighting used during shoots.

Accessories: Embellishments, tassels, or extra beads used in professional styling may not be included in the retail pack unless explicitly mentioned in the product description.

Washing/Handling Damage: Mehrposh is not liable for any damage (shrinkage, color bleeding, or fabric tear) once the garment has been washed, stitched, or chemically treated. We recommend Dry Clean Only for all formal and embroidered wear.

At Mehrposh.pk, we strive to deliver excellence in every stitch. To maintain our commitment to quality and hygiene, we enforce a highly specific Return Policy. By placing an order with us, you acknowledge and agree to the following terms:

1. The "No Return" Standard

• All Sales are Final: We follow a No Return and No Refund policy. Once a product is purchased and delivered, it cannot be returned for a refund under any circumstances including, but not limited to:
  • Change of Mind: If you no longer want the item or prefer a different design.
  • Size Errors: If the size ordered does not fit (Please consult our Size Guide carefully before purchasing).
  • Aesthetic Variations: Minor variations in color or embroidery detail due to professional studio lighting or screen resolutions.
• Sale/Discounted Items: Items purchased during any promotional event, clearance sale, or using a discount code are strictly ineligible for any return, refund, or claim.

2. Eligibility for Claims (Manufacturing Defects)

The only exception to our "No Return" policy is the delivery of a Manufacturing Defect (e.g., damaged fabric, missing components) or the delivery of a Wrong Item.

• Reporting Deadline: Any claim for a defective or incorrect item must be filed within 3 days (72 hours) of receiving the parcel. Claims reported after this window will be automatically disqualified.
• Condition of Item: To be eligible for a claim, the article must be:

1. 1. Unworn, unwashed, and in its original state.
   2. Equipped with all original Mehrposh tags and labels still attached.
   3. Kept in the original brand packaging.

3. Evidence Requirements (The Unboxing Video)

At Mehrposh, we maintain a strict verification process to prevent fraudulent claims.

• Mandatory Unboxing Video: To initiate a claim, you must provide a continuous, unedited unboxing video.
• Video Criteria: The video must start by showing the sealed courier bag/box and the shipping label, followed by the opening of the package and the discovery of the defect.
• The "Video-Focus" Rule: Please be advised that photographic images will be ignored. We focus exclusively on the unboxing video as primary evidence. Claims without a valid video will not be processed.

4. Resolution & Non-Refundable Items

• No Cash Refunds: We do not offer cash refunds under any circumstances.
• Replacement: If your claim is validated via the unboxing video, we will provide a Replacement of the same article (subject to stock availability).
• Store Credit: In extreme cases where a replacement is unavailable or the situation is highly sensitive, we will issue Store Credit via an online coupon code for your next purchase.
• Non-Refundable Costs: Shipping charges, duties, and taxes paid at the time of purchase are non-refundable and will be deducted from any store credit issued.

5. Items Not Covered Under Warranty

Returns or claims will not be entertained for:

• Damage caused by home washing, bleaching, or ironing. (We recommend Dry Clean Only).
• Damage caused during the stitching process by the customer's tailor.
• Minor loose threads or embellishments (beads/tassels) that may shift during transit.